Flight tickets / Changes in schedule and cancellation of flights

Changes in schedule and cancellation of flights

  • How passengers are informed about changes?
  • Changes in timetable without loss of connection
    If the departure/arrival terminal or time has changed in your booking:
    • we inform you about the changes (by telephone or email) and ask you to confirm that you are aware of the information,
    • if the changes are insignificant (5–30 minutes), we inform you and get your confirmation by telephone,
    • when you confirm the changes, we send the updated itinerary receipt to your email.
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  • Timetable changes that make connection impossible
  • Cancellation of flights by the airline company
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