EU railways / Top questions

Top questions

  • How can I buy a ticket?
  • Which passenger details must be entered during reservation?
  • How can I pay for the booking?
  • How much time is available to complete payment?
  • Can I make changes in my booking?
  • How can I cancel the booking?
    1. Select the desired booking in "My Account."
    2. Click on "Cancellation Request."
    3. Accept the amount refundable.
    4. If you paid with a card of Visa/MasterCard payment system—the funds will arrive on the card with which the booking was paid within 3–5 business days.
    5. If you paid via Wire Transfer, the money will be returned to your company's account
    Please note that partial cancellation of booking is not possible. You may only cancel your booking in full.

    Non-refundable are
    • carrier's penalties,
    • Corporate.tickets.ua fee,
    • ticket issuer's fee,
    • payment system markup.
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