To make a refund, you need to apply for refund in
"My Account" by filling in the application fields and attaching the all required documents.
The funds will be returned via the method with which you paid for the booking.If you paid for the booking with a payment card, the funds will be returned within 5–10 business days of refund application.
For more details of the refund procedure, please refer to
"Changes in tickets and flights" chapter.
Was this article helpful?
Thank you for your answer
If you haven't found an answer to your question, please contact our Customer Care Service