- How can I buy a bus ticket?
- How you can buy a concessionary ticket
- What passenger details should be indicated when making an order?
- What ticket type I will receive after payment
- Why there are no needed routes on the site, despite their availability at the box office
- How you can pay for an order
- How you can find out about your seat in a bus
- How you can find out about the model and comfort level of a bus
- How you can find out about the station of bus departure
- How you can find the bus at the station of departure
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How you can receive ticket refund
To get ticket refund online, you need to:
- Select the needed order in “My Account” section.
- Press ”Cancel” button.*
- Within a few hours, an operator of Support Service will contact you and provide you with more detailed information on ticket refund and refund procedure for your ticket type.
- not to be exchanged at the box office — it is possible to cancel an order not later than 1-2 hours before bus departure. Accurate information is indicated in the voucher and depends on service provider. Approximate amount for ticket refund is calculated at the moment of order payment and is shown in an electronic ticket of the Buyer and in “My Account” section as well. The exact refund amount depends on currency rate on the day of cancellation. Fines determined by the carrier, service charge of the provider, surcharge of payment systems, and commission of Tickets.ua site will be withheld from the amount of ticket refund.
- to be exchanged at the box office /when boarding a bus — it is possible to cancel an order in “My Account” section. If more than 45 minutes have passed after the order payment and “Cancel” button has become inactive, you should consult at the box office of the departure station to get ticket refund. If “Cancel” button is active, your deadline is 3 hours before bus departure to get your ticket refund. If the voucher has been already exchanged for a ticket, you may return the ticket at the box office located in the station of bus departure. Fines determined by the carrier and depending on the period of ticket cancellation, service charge of the provider, surcharge of payment systems, and commission of Tickets.ua site will be withheld from the amount of ticket refund.
*Please note: all seats booked in a single order are canceled.If you haven't found an answer to your question, please contact our Customer Care Service
- How you can get ticket refund if your trip has been cancelled
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