- How can I buy a bus ticket?
- How you can buy a concessionary ticket
- What passenger details should be indicated when making an order?
- What ticket type I will receive after payment
- Why there are no needed routes on the site, despite their availability at the box office
- How you can pay for an order
- How you can find out about your seat in a bus
- How you can find out about the model and comfort level of a bus
- How you can find out about the station of bus departure
- How you can find the bus at the station of departure
- How you can receive ticket refund
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How you can get ticket refund if your trip has been cancelled
Trip cancellation happens very rarely, and most carriers inform passengers about that. In such cases, we contact the passenger immediately and inform him/her about trip cancellation and the procedure of ticket refund.
- If your ticket is not to be exchanged at the box office, the passenger will receive a full ticket refund.
- If your ticket is to be exchanged at the box office /when boarding a bus, the procedure of ticket refund is carried out by withholding service charge of the provider and commission of Tickets.ua website.
If you haven't found an answer to your question, please contact our Customer Care Service
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