- How to book a room?
- How to pay for a room?
- Are taxes included in the price of room?
- How to get the "Booking Confirmation"?
- Why was I told at the hotel that my booking hasn't been paid?
- May I make changes in my reservation?
- What if I need to check in early?
- What if I need to check out late?
- How to reserve a parking spot?
- Is breakfast included in the price of my room?
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How can I cancel my booking?
You may cancel your booking in the "My Account" section upon login.
In the tab "Hotels," please select the corresponding booking and click on the button "Cancel Booking." You will receive a cancellation letter which will contain the price of cancellation, if it is provided by the hotel rules, and other details.
Please note that cancellation is made according to the rules applicable to the booking.
Possible conditions of booking cancellation with prepayment:- Free cancellation—full amount paid for the booking is returned (if your card hasn't been charged yet, you won't receive a refund).
- Cancellation penalties—the booking price is returned without penalty amount. The term of refund is 30 business days.
- The price is not refunded—the hotel withholds the whole price of room.
If you haven't found an answer to your question, please contact our Customer Care Service
- What if I didn't arrive?
Sending a CV for vacancy
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