- How to book a room?
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How to pay for a room?
The procedure of payment for accommodation may vary depending on the hotel and the selected rate. You may get familiarized with payment conditions during reservation and confirmation thereof.
Payment methods:- Prepayment:
The funds are charged to Customer's card on the day of the reservation. The booking may be paid for with the Visa/MasterCard or American Express payment card. Prepayment may be mandatory if only a limited number of rooms is available, if you are booking a room during a peak season or at a non-refundable rate (which, as a rule, is cheaper) and in case of special offers.
Booking confirmation requirement
If booking confirmation is required, the funds will be blocked for 14 hours, and upon booking confirmation, they will be charged to your account. In the absence of booking confirmation, the funds will be unblocked. You will be notified about it via email. - Payment at the hotel—the
payment is made directly at the hotel. During reservation, you card may be preauthorized in order to guarantee the reservation.
- Enter guest details per room booked—first and last names, sex, date of birth, and nationality.
- Enter Customer's details—email address, first and last names, and telephone number.
- Enter your card details.
If you haven't found an answer to your question, please contact our Customer Care Service
- Prepayment:
- Are taxes included in the price of room?
- How to get the "Booking Confirmation"?
- Why was I told at the hotel that my booking hasn't been paid?
- May I make changes in my reservation?
- What if I need to check in early?
- What if I need to check out late?
- How to reserve a parking spot?
- Is breakfast included in the price of my room?
- How can I cancel my booking?
- What if I didn't arrive?
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