Perhaps you have booked a room which is paid for at the hotel, in which case your booking isn't paid indeed. You will pay for your stay at the hotel during check-out.

If you have already paid for your booking on our website, but the hotel employees insist that it hasn't been paid yet, don't worry. Our company collaborates with a range of hotels via intermediate agents, which is why funds arrive within different time intervals.

Possibly, the funds have not arrived yet and will do very soon.

Rest assured that your booking has been confirmed and guaranteed.