Identification and elimination of fraudulent transactions is the key task of all international payment systems. Secure online payment transactions are tracked by multiple systems at different levels and stages of payment.

International payment systems Visa and MasterCard are the largest financial organizations which coordinate payment flows in the world. They develop and implement specific technologies, establish and recommend card security standards, continuously supplementing them.

Anti-fraud systems of various acquiring banks, due to integrated control and data exchange with other banks, expose hundreds of fraudulent groups committing crimes based on using payment cards in different countries. Monitoring and anti-fraud control is performed both automatically and manually.

Tickets.ua is interested in providing the highest quality travel services, but it can not influence the decisions of payment systems. According to our Anti-fraud policy, we make all the necessary steps to resist fraud. Tickets.ua, like any other payment receiving organization (especially e-commerce company), is trying to reduce the risks and ensure traffic control facilities, the earliest possible detection of fraud and immediate response to any suspicious cases.

A transaction can be regarded by anti-fraud filters as suspicious for the following reasons:

1. Online payment is made in a country, which is not the country where the payer's bank card was issued.
2. The card is on the "black list" anti-fraud systems.
3. Payment systems block bank cards issued in certain countries. As a rule, these are some countries in Asia, Africa, Latin America and other regions, where international statistics reports the maximum number of card-related risks and crimes.
4. Other reasons why a bank card may not be accepted for payment.
   

How various anti-fraud systems respond to suspicious cases:

• after entering card data, the card is automatically blocked by anti-fraud filters if it does not meet certain standards. The error is usually displayed to the user;
• the payment system blocks payment attempt without explanation the reason;
• email request is sent to the payer asking for documentary evidence that the payer is indeed card owner;
• payer is offered a simple online test to make sure that he/she is really the owner of the credit card.

Documentary evidence of card ownership

The payer, whose card makes Tickets.ua get suspicious, may receive an email as follows:

Our anti-fraud control system has detected high risk of this transaction. Unfortunately, we cannot issue your ticket.
For a successful purchase of the ticket, please verify your credit card ownership.
Send supporting documents by e-mail to ... @ tickets.ua within booking validity period.
Documents required for confirmation of successful payment:
1. Copy of the first page of card holder's passport.
2. Copy of the front side of the credit card.
You can hide the card number but for the last four digits, which must be clearly visible.
The technical experts will analyze the information for further processing and ticketing.
The received copies are destroyed immediately after examination.
We apologize for any inconvenience.

After receiving of the above supporting documents and anti-fraud check passed, the transaction will be successfully completed.

If the payment system rejects the evidence, the buyer will be informed thereon, the reservation will be canceled, the seat(s) or other booked services will be returned to sale. The same procedure is also applied, if the buyer fails to send the requested documents. In this case, if you still need the tickets (or other services provided by Tickets.ua), we recommend you to create a new booking and pay using other payment method or another bank card.

Online verification of card ownership

In some cases, the Buyer will see the following message with the operating procedure when trying to pay the order from the "My account" service. Please make these steps within 15 minutes after payment attempt.

Attention! Your card has not passed Tickets.ua anti-fraud filter.
We have to be sure that you are an owner of this bank card.
For security purposes, we will block a random amount on the card ($0.7 to $1.2, depending on the selected currency).
Please, select the currency (of amount to be blocked on the card) from the drop-down list and press the " LOCK " button.
As a card owner, find out the random amount locked on the card.
The exact amount is indicated in:
1. Online banking system supporting your card — in the last transaction statement.
2. SMS from the bank — if SMS notification on transactions is activated for the card.
3. Bank's customer support service — call them by the phone number printed on the reverse side of the card and ask at which shop the last transaction has been made.
Enter the locked amount in the field below and press the "CONFIRM" button.

The payment will be accepted if you enter the locked amount correctly.
If the entered amount is not the same as the randomly locked amount, or you have not made the steps above, the payment will be denied and the order will be cancelled.
The locked amount will be automatically unlocked within 3 hours.

What to do after receiving a request for card ownership confirmation?

If your payment has been identified as suspicious, do not worry. Some acquiring banks ask for card ownership confirmation in 60% of cases.

Having received the request for confirmation, follow these simple steps and get the paid order.

Have a nice trip!