We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us during online booking services through our service.

This Privacy Policy of Personal Information (the Policy) applies to all information that Tickets.ua (TICKETS.UA LLC ®) and/or its affiliates, including all Tickets.ua group affiliates (Tickets.ua), can get from user during any of the  Tickets.ua websites, services, programs and products use, (the Services, Tickets.ua Services). Customer's consent to provide personal information according to this Policy to one of the Tickets.ua affiliates, applies to all Tickets.ua affiliates.

Please read this policy to learn about our privacy practices.

Use of Tickets.ua services indicates your acceptance with this Policy and terms of your personal information use; in case of disagreement with these conditions you must choose not to use our service.

What information we collect from you

We receive and store any information you enter on our website or give us in any other way (by phone communicating with call-center operators, messaging via the CRM-system or e-mail). This includes information that can identify you ("personal information"), including your first and last name, telephone number, date of birth, postal and email addresses, ID number and expiration date.
We may also request information about your preferences in plane seats or your hotel room preferences. You can choose not to provide this information to us, but you should understand that such information is necessary to ensure the highest possible service level.

Customer and Passenger information

Booking of any service on our Website usually requires data for future identification of individuals participating in payment or any further services use:

• Customer - a person who directly pays for the service;
• Passenger (or passengers, if several are involved in service) — individuals who will directly use the paid services.

Often the buyer is also one of the passengers.

If you pay a service for others, you must obtain their consent to share their personal information and travel preferences with us.

Automatic Information

We automatically collect some information about your computer, Web browser software, operating system, IP address, and other environment variables.
Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing booking services (airline tickets, railway tickets, hotels, tours).
We also use information about you to provide you with necessary service level, to provide you with information on our products and services, to measure interest and improve the quality of provided services.

E-mail Communications

We want to provide you with highest possible service level.

One way we do this is by sending you email messages that contain information about your apparent interests and preferences. We believe this information will be useful for you to plan and prepare your trip.
Please note that you will have the opportunity to choose not to receive these email messages.

With whom we share your information

Information provided by you using Tickets.ua services might be shared with other companies.

• Touristic suppliers 

          Airlines, hotels, transport companies, Ukrainian Railway, global distribution systems, insurance companies, tour operators, and any other companies involved in the travel-related product formation for Tickets.ua services.

• Third-party vendors
  

• Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

We may also share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection on this Policy.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others.

In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

If you have any questions about this Policy ( trip planning or purchase), please contact us using the feedback form.
This Privacy Policy is effective as of May 4, 2011.