- How to book a flight ticket online?
- Fare types
- Where can I view my booking?
- How far in advance may I book a flight ticket?
- What payment methods can I pay for my booking with?
- Why is there a need in anti-fraud payment verification?
- Is it possible to save my booking without payment?
- What does the status of my booking mean?
- How to check the fare rules in "My Account"?
- What is passenger's profile?
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- How do I enter passenger information during reservation?
- Can I change date or itinerary in my booking?
- Can I change or correct name or sex in my ticket?
- How can I correct a mistake in my ticket?
- How much does it cost to make changes in a ticket?
- How сan I pay for changes?
- How can I refund a ticket?
- What should I do in the event of unforeseen changes?
- How can I use the bonus card from the airline?
- Can I select a seat on the plane?
- Will I have an in-flight meal?
- Can I select a special meal?
- How to check in for a flight?
- How can I check in for a flight online?
- Where the booking reference number and the e-ticket number may be found?
- What may not be transported in the carry-on baggage?
- How can I get the boarding pass?
- Baggage on code-sharing flights
- What if I can't print out my itinerary receipt or check in for the flight online?
- How to book carriage of sport equipment?
- How to find baggage allowance?
- What is the limit of carry-on baggage?
- What is the checked baggage allowance?
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Travel with animals
You may transport animals in the aircraft cabin only after prior confirmation with the airline.
Most airlines allow carriage of cats and dogs. You should check the requirement for carriage of other animals with our Customer Support or make an unpaid booking and send the request for carriage of animals to corp2@tickets.ua with a detailed description of what animal you need to transport (species of animal, its weight and size of cage)
Once we have received a reply from the airline, one of our Customer Support agents will contact you and inform you on the costs of transporting animals. If you accept the costs of transportation, you will need to pay for the booking.
Please note! When you check in at the airport, you must submit all the documents for animals required by veterinary service of the country of destination or transit. To define the list of documents, please contact the corresponding consulate.If you haven't found an answer to your question, please contact our Customer Care Service
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