- How to book a flight ticket online?
- Fare types
- Where can I view my booking?
- How far in advance may I book a flight ticket?
- What payment methods can I pay for my booking with?
- Why is there a need in anti-fraud payment verification?
- Is it possible to save my booking without payment?
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What does the status of my booking mean?
You may follow the status of your booking in "My Account". Below is the list of statuses which may be given to your reservation.
Booked. Pending payment to the agency — Your booking has been successfully created. The payment is pending.
Pending issuance — your reservation has been successfully paid. The estimated issuance time is 3 hours after arrival of funds.
Payment being confirmed — anti-fraud control has been initiated. Read about what may cause anti-fraud control of your card.
Paid and issued — the payment has been completed, the e-ticket issued and sent to your email address together with the itinerary receipt. We wish you a safe trip.
Canceled — the ticket you booked has been canceled. Payment period (12 hours after booking) expired.
Canceled by operator — the ticket you booked has been canceled by operator.
Canceled by user — you have canceled the booked ticket yourself.
Paid after cancellation — your booking has been canceled. The system spotted payment after expiry of payment period. We recommend that you contact our Support Team.
Being refunded — your refund request has been received and is being processed. The estimated time of consideration of your request is 24 hours after its arrival. The term of refund depends on the payment method.
Refunded — your refund request has been processed, your booking canceled, and the funds returned to the Customer.
Payment unconfirmed — your payment hasn't been confirmed. Possible reasons are insufficient funds on your account, payment limitations, anti-fraud control failure, or technical issues. Detailed information is given in the message which was emailed to you.
Pending confirmation by manager — your payment is being checked.
Pending information for refund — we are expecting additional information from you, which is mandatory for return of your funds to your account.
Please be aware that in the event of unforeseen circumstances, which are not mentioned in this article, you will be contacted our Support Team.
To view the current status of your order, update the page in your browser or follow our emails.If you haven't found an answer to your question, please contact our Customer Care Service
- How to check the fare rules in "My Account"?
- What is passenger's profile?
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- How do I enter passenger information during reservation?
- Can I change date or itinerary in my booking?
- Can I change or correct name or sex in my ticket?
- How can I correct a mistake in my ticket?
- How much does it cost to make changes in a ticket?
- How сan I pay for changes?
- How can I refund a ticket?
- What should I do in the event of unforeseen changes?
- How can I use the bonus card from the airline?
- Can I select a seat on the plane?
- Will I have an in-flight meal?
- Can I select a special meal?
- How to check in for a flight?
- How can I check in for a flight online?
- Where the booking reference number and the e-ticket number may be found?
- What may not be transported in the carry-on baggage?
- How can I get the boarding pass?
- Baggage on code-sharing flights
- What if I can't print out my itinerary receipt or check in for the flight online?
- How to book carriage of sport equipment?
- How to find baggage allowance?
- What is the limit of carry-on baggage?
- What is the checked baggage allowance?
- Travel with animals
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