- How to buy a train e-ticket?
- What documents are required to buy a ticket?
- How to pay for a train ticket?
- How far in advance may I buy a ticket?
- How to enter details?
- What is a control coupon?
- What should I do if I lost a control coupon?
- How to get a boarding pass?
- What is an electronic check-in?
- When is an electronic check-in not possible?
- What if the electronic check-in service is not available for a selected train?
- Is it possible to change check-in type in "My account"?
- How to change a check-in type in "My account"?
- May I apply changes to a paid ticket?
- How to refund a ticket?
- How to obtain documents for a trip report?
- Does the price of my ticket include a bedding fee?
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What is a service fee and what is its size?
A service fee is a payment for the agency's ticketing service. The size of a service fee depends on a purchase amount and comprises up to 15% of ticket price. It also includes a payment system fee.
If you haven't found an answer to your question, please contact our Customer Care Service
- What is a ticket without electronic check-in?
- How to book a railway ticket with departure from Finland?
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